Coming up with a viable governance strategy is critical and requires a careful balancing act.
The new Microsoft Azure Active Directory puts more on-premises features into the cloud version and links to more than 1,200 Software as a Service (SaaS) apps.
Who's running your help desk? Outsourcing can solve several IT problems -- reducing costs and providing a quick route to mobility management. But beware: Outside contractors don't always deliver the help or results you need.