Tech Library

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  • Hybrid Cloud Backup For Dummies

    Get Hybrid Cloud Backup For Dummies e-book to learn how you can ease management complexities, lower costs and avoid platform lock-in. Discover the importance of employing purpose-built backup and recovery for each of your environments, while retaining ownership of your data.

  • The Forrester Wave™: Enterprise Firewall Solutions, Q4 2024

    Palo Alto Networks has been recognized as a Leader in "The Forrester Wave™: Enterprise Firewall Solutions, Q4 2024" report with the highest scores in the Current Offering category and the highest possible scores in the Vision, Innovation and Roadmap criteria.

  • The Total Economic Impact™ of Palo Alto Networks NextGeneration Firewalls

    Read The Total Economic Impact™ Of Palo Alto Networks Next-Generation Firewalls to learn the financial impact that deploying NGFWs had on a composite organization based on interviewed customers.

  • The Total Economic Impact™ of Palo Alto Networks Cloud-Delivered Security Services

    Palo Alto Networks CDSS is a set of specialized security solutions that defend against known, unknown and advanced evasive threats. Check out The Total Economic Impact™ Of Palo Alto Networks CDSS to better understand the impact that CDSS had on a composite organization based on interviewed customers, such as:

  • Network Security Buyer’s Guide

    Read this guide to understand common network security challenges and learn how to craft a request for proposal (RFP) that ensures a successful adoption and exceptional return on your security investment. This guide explains the challenges and the general approach to addressing each topic. In addition, you’ll find sample questions for each category that you can adapt to your procurement.

  • Future-proofing Your Proxy Architecture

    This ESG whitepaper outlines the advantages of consolidated platforms, which offer the flexibility to meet short-term needs while charting a course toward a SASE architecture for long-term organizational benefits.

  • Emerging Tech Impact Radar: Generative AI

    Explore Gartner's insights into generative AI's transformative role in software development. Download this OutSystems-sponsored report to uncover trends, challenges, and strategies for implementing AI solutions in your software development lifecycle.

  • G2 Winter 2025 Contact Center Operations Report

    For 19 consecutive quarters, UJET is recognized as a leader in Customer Satisfaction in the G2 Winter 2025 Contact Center Operations Report!

  • Transform and Futureproof your Contact Center with UJET’s AI-Powered CCaaS + WFM

    UJET's unified, AI-powered Contact Center as a Service (CCaaS) & Workforce Management Management (WFM) platform empowers organizations of any size to deliver exceptional customer experiences and transform contact center operations through AI-powered automation, intelligence, and omnichannel orchestration.

  • The Aragon Research Globe™ for the Intelligent Contact Center, 2025

    The Aragon Research Globe for Intelligent Contact Centers (ICCs) evaluates the trends in the market and identifies key providers that are making a difference in ICCs. For the second consecutive year, UJET is recognized for AI-Driven contact center solutions, Virtual Agent and Agent Assist tools, robust CRM integrations, versatile solutions for businesses of all sizes, modern architecture with mobile capabilities, and a strategic partnership with Google.

  • AI for Contact Center Cost Reduction

    What if you could reduce your Contact Center costs significantly without sacrificing performance or customer experience? Our new report, AI for Contact Center Cost Reduction, reveals how AI can help.

  • AI Maturity Benchmark Report: Opportunities & Gaps in Contact Center AI Adoption

    The 2024 AI Maturity Benchmark Report reveals that many organizations are missing out on the transformative benefits AI can offer. To understand what separates leaders from laggards, UJET is introducing a new AI Maturity Benchmark. It evaluates the adoption and implementation of AI across the contact center and its impact on key organizational metrics. Ultimately, those who display high maturity are reaping more benefits such as increased positive interactions with customers, boosted agent productivity, and improvement in key contact center KPIs.

  • Emerging Tech: Security — The Future of Enterprise Browsers

    Unmanaged devices in today's work environment leave apps and sensitive data open to threats. Fortunately, enterprise browsers can secure any device, managed or unmanaged. As the enterprise browser market evolves, it's smart to get guidance.

  • Definitive Guide to Enterprise Browsers

    New to enterprise browsers? The “Definitive Guide™ to Enterprise Browsers” will help you navigate the security landscape and find the right solution for your business.

  • Reinventing Backup and Recovery With AI and ML

    To gain insight into these AI and ML trends, TechTarget’s Enterprise Strategy Group surveyed 375 IT and data professionals familiar with and/or responsible for data protection (including backup and recovery) decisions and data science for their organization.

  • 2024 Data Protection Trends

    The global data protection market continues to grow, but how exactly are companies adapting for modern data protection in the face of ransomware and hybrid clouds?  In this new research report, 1,200 business and IT leaders were surveyed on their IT and data protection strategies, including their plans for 2024 and beyond.

  • 10 Recovery Objectives Best Practices

    Recovery objectives are the foundational metric for building your disaster recovery strategy. Building your backup and recovery strategy based on your recovery objectives can provide you with confidence that when disaster hits, you are ready to recover with minimal data loss and impact on business processes and protect your business’s brand.

  • 2024 Ransomware Trends North America Executive Summary

    This year’s report surveyed 350 CISOs , security professionals, and backup administrators whose organizations suffered at least one ransomware attack in 2023 to assess different perspectives in the united fight against ransomware. Download this report to learn about the targets and impacts of ransomware attacks, the financial impact, cyber insurance, and the cost of team misalignment.

  • 2024 Ransomware Trends Report

    This year’s report surveyed 1,200 CISOs , security professionals, and backup administrators whose organizations suffered at least one ransomware attack in 2023 to assess different perspectives in the united fight against ransomware. Download this report to learn about the targets and impacts of ransomware attacks, the financial impact, cyber insurance, and the cost of team misalignment.

  • 2024 Ransomware Trends United States Executive Summary

    This year’s report surveyed 400 CISOs , security professionals, and backup administrators whose organizations suffered at least one ransomware attack in 2023 to assess different perspectives in the united fight against ransomware. Download this report to learn about the targets and impacts of ransomware attacks, the financial impact, cyber insurance, and the cost of team misalignment.